SHIPPING – DELIVERY POLICY

1.  Delivery confirm

-  When receiving the order from customer, Emartmall will send a SMS message confirming the successful order to the receiving phone number. Please input correct phone number.

-  To view the status of your order: Select "My Emart" > click "Order Status" > Status information is displayed immediately below.

 

2.  Delivery time

-  Emartmall will deliver priority within the day for orders placed before 17:00.

-  The order placing after 17:00 will be delivered the next day.

-  Delivery within 1 hour with fresh, processed food.

-  In case Emartmall cannot deliver goods according to the time frame customer have chosen, Emartmall will call to negotiate another delivery time.

 

3.  Delivery fee

 Free shipping for orders over 300,000 VND within 5km and Free shipping for orders over 500,000 VND for areas over 5km.

 Delivery fee for shipping distance: 5,000 VND/km.

 Delivery area :

Under 5km:

  Gò Vấp (W.1, 3, 4, 5, 6, 7, 10, 11, 15, 16, 17)

  Bình Thạnh (W.1, 2, 3, 5, 6, 7, 11, 12, 13, 14, 15, 24-27)

  Phú Nhuận (W.1, 2, 3, 4, 5, 7, 8, 9, 12, 15, 17)

  Tân Bình (W.2)

  Thủ Đức (W.Hiệp Bình Chánh)

Over 5km:

  Quận Gò Vấp (W.8, 9, 12, 13, 14)

  Quận Bình Thạnh (W.17, 19, 21, 22)

  Quận Phú Nhuận (W. 10, 11, 13, 14)  

  Quận Tân Bình (W.1, 3, 4, 5)

  Quận Thủ Đức (W.Hiệp Bình Phước)

  Quận 1 (W.Bến Nghé, Tân Định,Đa Kao)

  Quận 3 (W.6, 7, 8, 9, 12, 13, 14)

  Quận 12 (W. An Phú Đông) 

 

4.  Change shipping address

-  After selecting the product and making the payment, go to "Shipping Information" > Choose Shipping Address > Choose "Continue" and make payment.

We do not delivery for wholesale customers, grocery stores, business households (coffee shop, restaurant, canteen, laundry)