1) Process for customer
Step 1: Log in your account on Emartmall.
Step 2: Select the products and see the detailed price, if you agree please press the button "Add to cart". Then double check the items selected to buy in the cart.
Step 3: Complete the receiving information including address, name, phone number of the recipient and the delivery time frame.
Step 4: Choose the payment method, use the member points and issue VAT invoices (if any) and the processing method when the products is out of stock. After checking all information, please press "Confirm" order. Emartmall will send you a message confirming the successful order with the order number.
Step 5: After receiving orders, Emartmall will process the delivery according to the address information, phone number sent. In case of failure to contact, delivery time may be later than expected.
Step 6: Emartmall deliver to the buyer.
2) Shipping - Delivery policy
Delivery time starts from the time the Member's order is confirmed successfully.
Emartmall.com.vn free delivery of orders from 300,000 VND within 5 km, with orders 500,000 VND for over 5 km from E-Mart Go Vap and charging 5,000 VND/km for with orders outside the above range.
3) Warranty conditions
- The warranty period (based on stamps/warranty cards/or the time of activating the electronic warranty)
- Stamps/warranty cards left
- Defective goods
- Cases may incur warranty fees:
+ Goods are out of warranty
+ Goods are broken, deformed, burnt, exploded, damp in engines... by users.
When in need of warranty for the goods, please contact the local service center directly (if any). In case you are too far from the warranty center or have other inconveniences and cannot come to the warranty directly, you can send goods to Emartmall, depending on the circumstances, Emartmall will support sending goods for warranty.
4) Return and exchange policy
Emartmall customers have the right to request a return or exchange within 15 days of receipt.
Customers bring products to be exchanged and returned along with the original purchase invoice and VAT invoice (if any) to the Customer Service at Emart to return.
For electronics, the exchange return will comply with the provisions of each brand specified in the product warranty card.
Products not applicable for exchange/return:
- Alcohol, tobacco, fresh food, frozen food, refrigerated food, semi-processed or cooked food, products with a shelf life of less than 15 days
- Cosmetics, accessories, underwear
- Gifts in sales promotions, liquidated goods.
- The product is damaged due to non-compliance with manual or storage instructions of manufacturer.
Receiving address: E-Mart Vietnam Co., Ltd. 366 Phan Van Tri, Ward 5, Go Vap District, Ho Chi Minh City.
** Note: You are responsible for the integrity of the goods when sending to Emartmall.
Emartmall encourages you to consult the Return and Exchange Policy to ensure your goods are eligible for return.